Integrated business context
The agent accesses internal documents, policies, manuals, FAQs and company databases to respond with precision and consistency.
Applied AI · Service · Commercial Product · 33 Digital
DIGITAL AGENTS
AI-powered service agents connected to your real business data, documents and processes.
Intelligent agents that understand your organization's context, respond with precision and behave in a humanized way — without replacing human judgment in situations that require deep empathy, creativity or strategic decision-making.
Applied AIBusiness contextContinuous trainingIntegrations
OVERVIEW
Agents that understand your company — not just keywords.
Digital Agents combines natural language processing, a customized knowledge base and business rules to create intelligent assistants that understand the organization's context and respond with precision — in customer service, internal support, sales and onboarding.
Humanized behavior
Responses built with an empathetic, clear tone adapted to the user's profile — avoiding the robotic coldness that drives customers and employees away.
Continuous training and evolution
The system evolves with real interactions, identifying knowledge gaps, suggesting improvements to the base and learning from the operation's context.
Secure scalability
Handles multiple users simultaneously without losing quality, consistency or compliance — with full traceability of all interactions.
Who it serves
Companies that receive high volumes of repetitive service requests, have scattered knowledge bases or want to improve user experience without overloading human teams.
Product type
Commercial product from 33 Digital — part of the Applied AI portfolio with AI applied to real service, relationship and operational problems.
WHAT SETS OUR AGENTS APART
AI that knows your company. Not generic AI.
The difference between a useful agent and a frustrating one is context. Digital Agents is trained with your organization's real data, documents and processes — not with generic responses from an unpersonalized language model.
Proprietary knowledge base
Trained with internal documents, policies, manuals, FAQs, product catalogs and company-specific databases — not generic data.
Integrated business rules
Respects the organization's rules, limits and decision flows — does not respond beyond what has been authorized, does not promise what cannot be delivered.
Configurable tone and personality
The agent's behavior, tone of voice and personality are configured to reflect the brand's identity — formal, casual, technical or empathetic.
Multiple specialized agents
Create different agents for customer service, technical support, sales, HR and onboarding — each with its own knowledge base and specific behavior.
Analytics and traceability
Analytics panel with conversation volume, most frequent topics, satisfaction, knowledge gaps and performance metrics per agent.
Integrations with existing systems
Connects with CRM, ERP, databases, APIs and existing service channels — without requiring replacement of systems already in use.
Human escalation
When the agent identifies situations requiring deep empathy, creativity or strategic decision-making, it escalates to a human agent with the full conversation context.
Compliance and security
Data processed with security, encryption and LGPD compliance — without exposing sensitive company or user information.
AI that knows your company responds better. Generic AI only frustrates.
VISUAL DEMONSTRATION
See the platform in operation — from login to analytics.
The 9 screens below cover the complete Digital Agents cycle: access, agent management, training, conversations, analytics, integrations and settings. Click each item to expand.
01 — Login and Access
02 — Main Dashboard
03 — Agent Management
04 — Creating New Agents
05 — Training and Knowledge Base
06 — Conversations and History
07 — Analytics and Metrics
08 — Integrations
09 — Settings
USE CASES
Where Digital Agents generates the most value.
The platform is versatile enough to cover multiple service and relationship fronts — each with a specialized agent, its own knowledge base and behavior configured for the context.
Customer support
Answers frequently asked questions, guides on products and services, tracks orders and resolves simple issues 24/7 — without queues and without cost per volume.
Internal service
Supports employees with information about HR, internal policies, benefits, processes, corporate systems and operational procedures.
Sales and lead qualification
Qualifies leads, answers questions about solutions, presents differentiators, schedules demos and routes to the sales team with full context.
Client onboarding
Guides new clients or users through first access, explains features, answers initial questions and reduces the learning curve without overloading the team.
Level 1 technical support
Resolves common issues, guides on configurations, identifies frequent errors and escalates to human support only when necessary — with full context.
Post-sale service
Tracks satisfaction, answers usage questions, guides on renewals and upgrades and routes feedback to the responsible teams.
The agent does not replace humans: it amplifies team capacity, freeing time for situations that require deep empathy, creativity or strategic decision-making.
Smart escalation: when the agent identifies that the situation is beyond its scope, it escalates to a human agent with the full conversation context preserved.
TECHNOLOGY AND PARTNERSHIP
Built with cutting-edge AI. Available for commercial partnership.
Digital Agents is a commercial product from 33 Digital — available for partnership, licensing or custom implementation for companies that need intelligent agents connected to their real business context.
LLM + RAG
Large language models combined with Retrieval-Augmented Generation for precise responses based on the company's knowledge base.
Vector knowledge base
Documents, manuals, FAQs and policies indexed in a vector database for fast and precise semantic search during conversations.
Natural language processing
Advanced NLP for intent understanding, entity extraction and generation of contextually relevant and humanized responses.
Management and analytics panel
Complete interface for creating, training, monitoring and evolving agents with performance metrics, satisfaction and knowledge gap indicators.
API and integrations
Integration with CRM, ERP, WhatsApp, Slack, Teams, email and existing service channels via API — without replacing systems already in use.
Cloud and security
Cloud infrastructure with encryption, access control, LGPD compliance and traceability of all interactions for audit purposes.
Custom implementation: each agent is trained with the company's specific data, documents and processes — not an off-the-shelf generic product.
Value Assessment: the process begins with a strategic fit analysis to understand service volume, available knowledge base and automation objectives.
COMMERCIAL PORTFOLIO
Digital Agents is part of 33 Digital's commercial product portfolio.
Together with Digital Loan, Digital Legal Guidance and Cloud Digital, it forms 33 Digital's commercial vertical — tools that prove capability in applied AI, automation and data in real business contexts.